Good is in the Intent, Great is in the Details

The Hedgehog Concept Good is in the Intent, Great is in the Details Several years ago, a book came out that fired up the business world.  The book written by Jim Collins was titled “Good to Great.  It was a study that examined why some companies excel and other...
Learn to Love Your Shoes

Learn to Love Your Shoes

Honestly, I must admit I have instances where I envy others and their circumstances. I perceive the pressures of being me as overwhelming. Who hasn’t thought that and who hasn’t felt that same way at times? In my office is a huge whiteboard I use to work through...
Experience is Everything

Experience is Everything

How was the experience with the last purchase you made?  Was the product you wanted available? Were you treated well? What was the wait time? Did the customer representative give you their full attention and answer your questions?   Were they distracted? What was your...
Improvement vs. Growth

Improvement vs. Growth

It’s an annual ritual. It starts around October and continues from there until the end of the year. “It” is the annual declaration of growth for the upcoming year. Business owners, CEOs and managers want to know: How much are we going to grow next year? It seems...

Continuous Improvement Begins with You

By Don Adams, President of Midsouth Casters & Equipment Competition can bring out the best in us.  It can create an intense focus that drives us to be better than we are.  When I am engaged in motorsports, I  consistently attempt to turn a fast lap into a faster...